Survey designs dominate; practitioners' own accounts are missing
Methodological gap21 of the 24 studies measure workload with Likert surveys, and only 3 report what tele-triage nurses say about the work in their own words.
“Workload was assessed using the NASA-TLX administered at the end of each shift” (Okafor et al., 2021)
Suggested study: reflexive thematic analysis of interviews with 15 to 20 tele-triage nurses. Example question: how do nurses experience making clinical decisions without seeing the patient?